Refund Policy
Exchanges / Refunds / Replacements
Right of Withdrawal — EU Directive 2023/2673
In accordance with EU Directive 2023/2673, any consumer residing in the European Union has a 14-day right of withdrawal from the date of receipt of their order, without having to justify their decision or bear any costs other than those provided by law.
How to exercise your right of withdrawal?
You can exercise your right of withdrawal via our dedicated electronic form, accessible directly from our store without needing to log in.
Exercise my right of withdrawal
After your request is validated, you will receive a confirmation by email as soon as possible.
Information required when submitting your request:
- Your first and last name
- Your order number
- A description of the item(s) concerned
Effects of withdrawal: In the event of withdrawal, we will refund all payments received, including initial shipping costs (except for additional costs if you chose a delivery method other than the standard one), within 14 days of receiving your request.
Note: Certain products may be excluded from the right of withdrawal (personalised products, downloaded digital content, sealed products for hygiene reasons). Please consult a legal advisor to verify the exemptions applicable to your catalogue.
If you are within the 30-day return period, we offer 3 options:
1. Exchange your item for a different size / colour.
Exchanges are only available for the size and/or colour of the same style. Exchanging for a different product is strictly not permitted. We recommend returning your original item for a refund and placing a new order for the product you want.
2. Refund details and store credit
By default, refunds are issued as store credit.
Orders that are exchanged or items returned/exchanged due to a manufacturer defect are not subject to restocking fees. Fees will be applied to the original order and the balance will be refunded.
Only the final price paid (after any discount) will be refunded.
Discount codes or store credit vouchers cannot be reissued and are non-refundable.
3. Replacement of an incorrect or defective item
We are truly sorry! Please send us an email at contact@madecojardin.com with the following details:
- Your order number
- A description of the issue (e.g. incorrect / defective item)
- A photo or video
How long does a refund take?
Refunds generally take up to two weeks to process. All refunds must be verified for authenticity and submitted to our accounting department for processing.
How to return an item?
- Each return request must be accompanied by a return form.
- Please fill in this form as accurately as possible and send your item along with the form to the return address we will provide by email.
- For any questions or concerns, email us at contact@madecojardin.com
Late or missing refunds:
- Check your bank account
- Contact your bank
- Processing usually takes 3 to 5 business days
If you have done all of this and still have not received your refund, please contact us at contact@madecojardin.com
Shipping:
The customer is responsible for paying their own shipping costs for returning an item. If you receive store credit, it will correspond to the amount you paid. If you have requested a refund, you will receive exactly what you paid for the product minus any restocking fees.
If you would like an exchange: depending on your country of origin, your exchanged item may take 2 to 7 weeks to reach you.
Important notice:
If you are shipping items worth more than €50, we strongly suggest sending the product back with a tracking number.