Shipping & Returns Policy
🚚 Shipping
Shipping Costs
- Fixed shipping fee: €4.90
- FREE shipping on orders over €50
Shipping costs are automatically calculated and displayed at checkout, after entering your personal details.
⏱️ Processing Times
- Orders are processed within 1 to 2 business days
- Most orders are prepared and dispatched within 24 to 48 hours
📦 Delivery Times
Once your order has been dispatched:
- Estimated delivery: 2 to 5 business days
- Delivery is handled by trusted carrier partners
👉 Delivery times may vary slightly during peak periods (sales, holidays).
🔍 Order Tracking
As soon as your order is dispatched, a tracking number will be sent to you by email.
Depending on the carrier, you can track your parcel via:
🔁 Returns & Exchanges
Return Policy
You have 14 days after receiving your order to return it, no reason required.
✔️ Item unused
✔️ Item in its original packaging
✔️ Returns accepted within 14 days
To initiate a return, please contact our customer service at:
📧 contact@madecojardin.com
We will send you the return procedure and address.
❌ Order Cancellation
We process orders very quickly.
- Most orders are processed within 12 hours
- Any cancellation request must be sent as soon as possible by email
⚠️ An order that has already been processed or dispatched cannot be cancelled.
🏠 Incorrect Address
It is the customer's responsibility to verify the accuracy of the delivery address.
- Changes are only possible if the order has not yet been processed
- We cannot be held responsible for undelivered parcels due to an incorrect or incomplete address
If a parcel is returned to us:
- Refund possible, minus shipping costs
- Or re-shipment, depending on your preference
🤝 Our Commitment
At MA DÉCO JARDIN, we do our best to provide:
- Detailed and accurate product descriptions
- Reliable tracked delivery
- Customer service available 7 days a week