Frequently Asked Questions
Any questions?
Our customer service team is available and will get back to you as soon as possible.
Feel free to contact us at contact@madecojardin.com.
Here are the questions we are often asked:
When will I receive my order?
Orders are generally dispatched from our warehouses within 3 business days.
After dispatch, please allow 10 to 22 business days for your item to arrive at your address.
During peak periods, dispatch may take up to 6 days. Our parcels are shipped via La Poste; we do not use collection points.
My order is incomplete
As we have multiple storage locations and work with different manufacturers, you may receive your products in separate packages. Please do not worry if you do not receive everything at the same time.
Our average delivery times are 10 to 22 business days. Some parcels may take slightly longer.
However, if you have not received your parcel within 35 business days of ordering, we will issue a full refund — and you may keep the item when it eventually arrives.
Contact us at contact@madecojardin.com to report a missing item.
Can I cancel or modify my order?
We process orders quickly, generally within 12 hours.
For this reason, you have 12 hours after placing your order to send a cancellation or modification request to contact@madecojardin.com.
After this time, your items will already have been dispatched and we will no longer be able to modify your order.
The item I received is broken / defective?
Despite our careful selection of trusted carriers, your parcel may occasionally arrive damaged.
In this case, or in the event of a manufacturing defect, please contact us at contact@madecojardin.com with the following details:
- Your order number
- A description of the issue (incorrect / defective item, etc.)
- A photo or video
You will not need to return the product — we will refund the amount of your order directly as store credit (if you prefer a different form of refund, please let us know).
What payment methods do you accept?
We accept the following payment methods on our website: Visa, American Express, Mastercard, Debit Cards, PayPal, and Bank Cards.
Is my information secure?
To protect your personal data, we take reasonable precautions and follow industry best practices to ensure it is not lost, misused, accessed, disclosed, altered, or destroyed inappropriately.
If you provide us with your credit card information, it is encrypted using SSL technology and stored with AES-256 encryption.
Although no method of transmission over the Internet or electronic storage is 100% secure, we comply with all PCI-DSS requirements and implement additional industry-recognised standards.